Venus Mobile App is a mobile application designed for EVPAD 12 users who want to access EVPAD entertainment content directly from a compatible Android phone. Instead of using the EVPAD TV box every time, users can watch supported content on their mobile device when they are away from the TV.
If you own an EVPAD 12P or EVPAD 12S, this guide explains which devices support the Venus Mobile App, how to download and install it on Android, how to start using it, and what to do if the app does not install or work properly.
Which Devices Support the Venus Mobile App?
The Venus Mobile App is designed for users of the EVPAD 12 series, including the EVPAD 12P and EVPAD 12S. The mobile app is currently intended for compatible Android smartphones, allowing EVPAD 12 users to access supported content directly from their phones.
EVPAD 12P and EVPAD 12S Compatibility
Both EVPAD 12P and EVPAD 12S users can use the Venus Mobile App on a compatible Android device. If you own an older EVPAD model, availability and activation may differ, so you should check compatibility before attempting to install the app.
Does the Venus Mobile App Work on iPhone?
Currently, the Venus Mobile App is not available for iPhone or other iOS devices. If you use an iPhone, you cannot install the Android version of the app on iOS. An Android smartphone is therefore required to use the mobile app at this time.
How to Download and Install the Venus Mobile App
If you have a compatible EVPAD 12 device and an Android phone, you can install the Venus Mobile App by obtaining the installation file through the download method provided for EVPAD users. Before installing, make sure your phone has a stable internet connection and enough available storage space.
Where to Get the Venus Mobile App
The mobile app may be provided through EVPAD’s supported download or activation method for EVPAD 12 users. Because the download method or app version may change over time, it is recommended to use the current installation information provided with your device or contact your EVPAD seller for the correct version.
Avoid downloading installation files from unknown third-party websites, as unofficial or outdated versions may fail to install or work correctly.
How to Install It on Android
Once you have obtained the correct installation file, follow these steps:
- Download the installation file to your Android phone.
- Open the downloaded file from your browser or Downloads folder.
- If Android blocks the installation, allow installation from the source you used to download the file when prompted.
- Tap Install and wait for the installation to finish.
- Open the Venus Mobile App after installation is complete.
If the app cannot be installed, first check that you are using an Android device and that the installation file is compatible with your phone. You can also remove an older version before trying the installation again.
How to Activate the Venus Mobile App for EVPAD 12
After installation, open the app and follow the on-screen instructions to complete the required setup or activation. The activation method may depend on your EVPAD 12 device and the version of the mobile app you are using.
If you cannot complete the activation or do not have the required information, contact the seller or support provider from whom you purchased your EVPAD 12 rather than repeatedly reinstalling the app.
Key Features of the EVPAD Venus Mobile App
1000+ Global Live Channels – Region-Unlocked
The Venus Mobile App integrates over 1000 live TV channels from 15 countries and regions, including:
- Mainland China, Hong Kong, Taiwan
- Japan, South Korea
- United States, Canada
- Australia
- India
- Thailand, Singapore, Malaysia, Indonesia, and more
The channel categories include news, sports, finance, entertainment, variety shows, and kids channels. The app is region-unlocked (except Mainland China), making it ideal for overseas users.
Massive Streaming Library Covering Global Content
The EVPAD 12 Venus Mobile App includes a significantly rich video library featuring content from multiple countries, genres, and platforms. Whether you enjoy Asian dramas, American TV series, movies, documentaries, or variety shows, you will always find something to watch.
Content Categories Include:
- Movies: Action, romance, sci-fi, drama, thriller, animation, documentaries
- TV Series: Chinese, Hong Kong, Taiwan, Korean, Japanese, American, Thai dramas
- Variety Shows: China, Korea, Japan, Western reality shows
- Anime: Japanese anime, Chinese animation, Western animation
You do not need to install additional apps or pay for individual subscriptions. The Venus Mobile App integrates resources from multiple platforms, giving you access to global content in one app—one device, watch the world.
Optimized User Interface
The app’s UI is clean, intuitive, and similar to the TV version:
- Clear categories
- Fast search function
- Watch history and favorites
It is designed to be easy for both elderly users and children.
Venus Mobile App vs Venus V12: Are They the Same?
No. Although the names are similar, the Venus Mobile App and Venus V12 are not the same app.
The Venus Mobile App is designed for compatible Android smartphones and allows EVPAD 12 users to access supported entertainment content on a mobile device. Venus V12 (JinXing Video v12), on the other hand, is an application used directly on EVPAD 12 TV boxes.
If you are looking for Venus V12 for your EVPAD 12 rather than the mobile version, see our Venus V12 installation guide for the correct setup instructions.
Venus Mobile App Not Working? Try These Fixes
If the app cannot be installed, does not open, or has trouble playing content, the problem may be related to device compatibility, the installation file, your network connection, or the app version. Try the fixes below before reinstalling it.
App Won’t Install
If Android prevents the installation, first make sure you are using a compatible Android device and have enough available storage space. If prompted, allow installation from the source you used to obtain the installation file.
If an older version is already installed, uninstall it before attempting a fresh installation. You should also make sure you are using the correct version provided for your device rather than an outdated file from an unknown source.
App Won’t Open or Keeps Crashing
Restart your phone and try opening the app again. If the problem continues, go to your Android app settings and clear the app cache, then reopen it.
You can also check whether a newer version is available. If necessary, uninstall the current version and reinstall the correct version using the supported installation method.
Video Won’t Play or Keeps Buffering
Playback problems are often related to the network connection. Try switching between Wi-Fi and mobile data, restarting your router, or connecting to a more stable network.
If only a specific channel or program is affected while other content works normally, the issue may be temporary rather than a problem with your phone or installation.
Activation or Access Problems
If the app opens normally but you cannot complete activation or access the service, check that you are using the correct activation information for your EVPAD 12 device.
If the problem continues, contact the seller or support provider from whom you purchased your EVPAD. Avoid repeatedly reinstalling the app, as reinstalling usually will not resolve an activation or account-related issue.
Venus Mobile App FAQ
Is the Venus Mobile App free?
The Venus Mobile App includes one year of usage for eligible EVPAD 12 users. After the included period ends, you may need to renew the service through an authorized EVPAD seller or support provider.
Is the Venus Mobile App available for Android?
Yes. The app is designed for compatible Android smartphones. Make sure you obtain the correct version for your device before installing it.
Can I install the Venus Mobile App on an iPhone?
No. The Venus Mobile App is currently not available for iPhone or other iOS devices. You will need a compatible Android phone to install and use it.
Does the Venus Mobile App work with EVPAD 12P and 12S?
Yes. The mobile app is designed for users of the EVPAD 12 series, including EVPAD 12P and EVPAD 12S. Availability and activation requirements may vary, so follow the information provided with your device or by your EVPAD seller.
Do I need an EVPAD 12 to use the Venus Mobile App?
The app is intended as a companion service for eligible EVPAD 12 users. If you do not own an EVPAD 12, check with an authorized seller or support provider before installing the app to confirm whether you can activate and use the service.
Where can I download the Venus Mobile App?
Use the current download or installation method provided for EVPAD 12 users. Because app versions and download methods may change, avoid downloading installation files from unknown third-party websites and check with your EVPAD seller if you are unsure which version to install.
Is the Venus Mobile App the same as Venus V12?
No. The Venus Mobile App is intended for compatible Android smartphones, while Venus V12 (JinXing Video v12) is used on EVPAD 12 TV boxes. If you need the TV-box version, refer to our Venus V12 installation guide.
Why is the Venus Mobile App not working?
Common causes include an incompatible device, an outdated or incorrect app version, network problems, or activation issues. Check your Android compatibility and internet connection first, then reinstall the correct version if necessary.
Contact Information
For support, recommendations, or to place an order, contact us directly by clicking the chat button on the bottom-left corner of the screen, or reach out via:
WhatsApp:+60 11-1180 6101
Email: customer@evpadsg.com
