Are you the authorized seller of EVPAD?
Yes, we are the official distributor of EVPAD. Please rest assured to buy from us. Please note that any TV boxes sold from unknown websites may be fake or unauthorized.
What are the primary features of your Android TV box?
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All are 100% FREE. No monthly cable bills. No hidden charges. Pay once, free forever.
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2,000+ HD TV channels worldwide and 200,000+ VOD rich contents.
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Watch HD live sports games and enjoy 7 days of playback.
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Exclusive Children’s Park – the best TV box for kids.
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Enjoy karaoke anywhere — sing unlimited songs.
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Cut the cable TV cord and save money every day.
What's the difference between EVPAD 11P and EVPAD 11S?
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EVPAD 11P is the upgraded version of 11S.
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11P has 4GB RAM + 64GB ROM, while 11S has 2GB RAM + 32GB ROM.
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11S does not offer TV channels from the USA, Canada, UK, or Indonesia, while 11P does.
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11P features an AI voice remote, 11S uses a Bluetooth remote.
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We highly recommend EVPAD 11P for better performance and value.
What's the version of your TV box?
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We offer International, Singapore Merlion, and Malaysia versions.
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These versions have no regional restrictions – usable worldwide.
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Some customized versions (e.g. Taiwan, Indonesian, Malaysian) exist but are limited to local use and do not support international channels.
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Customized versions may be cheaper, but offer less value than the international version.
How to use the TV box?
Our TV boxes are easy to use.
You can watch tutorial videos on YouTube to learn how to install apps and use the TV box Here
What should I do if the TV box keeps restarting after connecting to WiFi?
Please contact our Customer Service via WhatsApp: +60 1128311101
What's the power plug of the TV box?
We provide US, UK, EU, and AU plug types.
Please select the correct plug when ordering.
If you’re unsure, feel free to contact us for help.
Is it legal to use or buy the TV box?
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The TV box comes with no pre-installed apps.
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It runs on standard Android OS, and users are responsible for installing their own apps.
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Using and buying the TV box is legal.
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However, do not broadcast content in public or commercial places without proper authorization.
Can I watch these TV channels in my country?
Yes, as long as you have a stable internet connection, the TV box works in any country, including:
USA, UK, Australia, Canada, Hong Kong, Vietnam, Indonesia, Thailand, Malaysia, Japan, South Korea, and more.
Does the device have a Google Play Store?
Yes, all devices come with the Google Play Store pre-installed.
Does the device have an English UI?
Yes, and it supports 11 other languages, including:
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English
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Simplified Chinese
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Traditional Chinese
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Spanish
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Vietnamese
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Japanese
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Malay
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Indonesian
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Thai
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Korean
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Filipino
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Portuguese
How do I find the MAC number?
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It’s printed on the back of the TV box.
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You can also view it on the home screen after booting.
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If needed, contact customer service for assistance.
Couldn’t find the answer
We’re here to help — contact us directly and our team will gladly assist you.
