Shipping Policy
Welcome to EVPAD TV Box Official Store!
We are committed to providing free and efficient shipping services to customers worldwide. Below are the details of our Shipping Policy.
1. Order Processing Time
Orders will be processed within 1–2 business days after payment confirmation.
We carefully package your items to ensure safe and secure delivery.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Estimated Delivery Time
We offer free shipping worldwide. Estimated delivery times are:
- Asia Region: 4–7 business days (1-2 business days for Hong Kong and Malaysia)
- North America (United States, Canada): 4–7 business days
- Europe: 4–7 business days
- Oceania (Australia, New Zealand, etc.): 4–7 business days
Express Shipping Option:
We also offer Express Shipping via DHL. For just $9.99, you can receive your order within 2–3 business days.Please note: Delivery times are estimates and may vary due to logistics arrangements, customs clearance, or unforeseen circumstances.
3. Important Shipping Information
3.1 Free Worldwide Shipping
All orders qualify for free shipping. No additional shipping charges apply.
3.2 Customs and Import Delays
International shipments may experience delays due to customs inspections or local regulations.
EVPAD TV Box Official Store is not responsible for any customs delays.
3.3 Logistics Tracking
Once your order has been shipped, you will receive an email with a tracking number.
Please note that tracking information may take up to 24 hours to update after shipment.
3.4 Uncontrollable Delays
In rare cases, deliveries may be delayed due to weather conditions, pandemics, or other unforeseen events.
We will promptly notify you and provide updates if such delays occur.
4. Return Policy
4.1 Eligibility for Returns
Customers may request a return within 30 days from the date of delivery.
4.2 Return Requirements
Returned items must:
- Be in their original condition (unused and undamaged)
- Include all original packaging and accessories
4.3 Return Shipping Costs
If a return is due to a product quality issue, EVPAD TV Box Official Store will cover the return shipping costs.
5. How to Request a Return
If you wish to request a return or inquire about your shipment status, please contact our customer support team.
- Email: ecom.evpad@gmail.com
- WhatsApp: +60 1128311101
We are committed to providing you with timely assistance and ensuring a smooth shopping experience.
6. Contact Us
For any questions regarding shipping, returns, or logistics, please reach out to us:
- Email: ecom.evpad@gmail.com
- WhatsApp: +60 1128311101
Thank you for choosing EVPAD TV Box Official Store!
We are dedicated to delivering high-quality products and excellent customer service, and we look forward to enhancing your home entertainment experience.
