Find Your Questions Here
Q. Are you the authorized seller of EVPAD ?
Yes, We are the official distributor of EVPAD. Please rest assured to buy from us. Please note, that any TV boxes sold from unknown websites may be fake or unauthorized boxes.
Q. What are the primary features of your Android TV box?
➤ All are 100% FREE. No Monthly Cable Bills. No Hidden Charges. PAY ONCE, FREE FOREVER!
➤ 2,000+ HD TV Channels Worldwide & 200,000+ VOD rich Contents.
➤ Watch Wonderful HD Live Sports Games and 7 Days of Playback.
➤ Exclusive Children's Park. The Best TV Box for Kids in the Market.
➤ Enjoy Karaoke Everywhere - Sing Unlimited Songs.
➤ Cut the Cable TV Cord and Save Money every day. Big Savings.
Q. What's the difference between EVPAD 11P and EVPAD 11S?
➤ EVPAD 11P is the upgraded version of EVPAD 11S. 11P has 4G RAM + 64G ROM, while 11S has 2G RAM + 32G ROM.
➤ No USA, Canada, UK, or Indonesia TV channels exist for 11S, while there is no limit for 11P.
➤ AI voice remote control for 11P, while normal Bluetooth is remote for 11S.
✨ We highly recommend you the EVPAD 11P. It's much more powerful and cost-effective.
Q. What's the version of your TV box?
➤ We have the international versions. There is no region limit on the use of the TV box. This means you can use the TV box anywhere around the world.
✨ There are some customized versions in the market, such as the Taiwan version, Indonesian version, Malaysian version, etc. The difference between the customized versions and international versions is that customized versions can only be used in the customized country, they do not support use abroad and lack TV channels from other countries. However, the price will be a bit cheaper but not as good value as the international version.
Q. How to use the TV box?
Q. How to use the TV box?
➤ All our TV boxes are super easy to work with. You can watch our videos on YouTube HERE to learn how to install the apps and use the TV Box
Q. What should I do if the TV box keeps restarting after connecting to WiFi?
Please contact to Our Customer Service via WhatsApp or Facebook. QR Links are below.
Q. What's the power plug of the TV box?
➤ Our TV box has four different power plugs: US, UK, EU, and AU.
➤ Please choose the one you need. Contact us if you are not sure which plug you need.
Q. Is it legal to use the TV box? Is it legal to sell the TV box?
➤ No app is pre-installed on the TV box. It's a normal Android system. Customers install apps.
➤ Not breaking the law. It's legal to use and sell the TV box. Just do not broadcast in public places.
Q. Can I watch these TV channels in my country?
➤ Yes, as long as you have a stable internet connection. It can be used normally in any country around the world. Including the USA, UK, Australia, Canada, Hong Kong, Vietnam, Indonesia, Thailand, Malaysia, Japan, South Korea, etc.
Q. Does the device have a Google Play store?
➤ Yes, all TV box devices have Google Play Store.
Q. Does the device have English UI?
➤ Yes, you can choose from 12 languages:
(English, Simplified Chinese, Traditional Chinese, Spanish, Vietnamese, Japanese, Malay, Indonesian, Thai, Korean, Filipino, and Portuguese.)
Q. How do you find your MAC number?
➤ You can find the MAC number on the back of the TV Box or get the MAC number on the home page after booting.
If you have any questions, please contact our customer service.
