Shipping Policy

Welcome to the EVPAD TV Box official store ! We are committed to providing free and efficient delivery services to customers worldwide. Here are our shipping policy details:

1. Order processing time

• The order will be processed within 1-2 working days after payment is confirmed . We will carefully package your goods to ensure safe delivery.
• Orders placed on weekends or public holidays will be processed on the next business day .

2. Estimated delivery time

We offer free shipping worldwide , estimated delivery times are as follows:

Asia: 3-7 days North America (USA, Canada): 5-8 days Europe: 5-9 days Oceania (Australia, New Zealand, etc.): 5-9 days

Please note that delivery times are guideline times and may vary due to factors such as logistics arrangements and customs clearance.

3. Important Shipping Instructions

• Free Worldwide Shipping : All orders are eligible for free shipping, no additional shipping charges.
• Customs and Import Delays : International shipments may be subject to customs inspections or local policies, resulting in longer delivery times. EVPAD is not responsible for customs delays.
• Tracking : Once your order is shipped, you will receive an email with a tracking number that you can use to monitor the status of your order at any time. Please note that it may take up to 24 hours for the shipping information to be updated.
• Uncontrollable delays : In rare cases, logistics may be unexpectedly delayed due to weather, epidemics or other emergencies. If this happens, we will notify you as soon as possible and provide the latest information.

4. Return Policy

• Return Eligibility : Customers may return products within 30 days of delivery .
• Return Item Requirements : Items must be in their original condition (unused, undamaged, with all original packaging and accessories).
• Return shipping fee : If the return is due to product quality issues, EVPAD TV Box will bear the return shipping fee.

5. Request a return

If you need to request a return or inquire about logistics information, please contact the customer support team.

6. Contact Us

Email: ecom.evpad@gmail.com
WhatsApp: +60 1128311101

Our customer support team is here to serve you and ensure your shopping experience is smooth and hassle-free!

Thank you for choosing EVPAD TV Box Official Store ! We are committed to providing you with quality products and excellent customer service, and look forward to bringing you a better home entertainment experience.