return policy

Welcome to the EVPAD TV Box official store . We are committed to providing high-quality products and services, but we understand that returns may be necessary in some cases. Below is our return policy, please read it carefully to understand the return process and requirements.

Return Eligibility

We accept returns under the following conditions:

• Product Condition: Returned merchandise must be in its original condition - unused, unopened, and in its original packaging.
• Return period: Returns must be initiated within 30 days from the date of delivery, and will not be accepted after this period.
• Proof of Purchase: A purchase receipt or other proof of purchase must be provided.

Non-returnable items

The following items cannot be returned:

• Merchandise that has been used, damaged, or modified after delivery.
• Products marked as Final Sale.
• Products that are not in their original packaging or are missing accessories due to customer reasons.

How to initiate a return

To return an item, please contact our Customer Service team with your order details:

• Email : ecom.evpad@gmail.com​​
• WhatsApp: +60 1128311101
  We will provide return instructions. Please do not send the item back without first contacting Customer Service, as this may result in processing delays or your return being refused.

Return shipping costs

• Customer Responsibilities: Unless the return is due to a product defect or our error, return shipping costs are the responsibility of the customer.
• Logistics Insurance: It is recommended to use a trackable logistics service or purchase shipping insurance. Returns without tracking information may not be guaranteed to be received.

Refund Policy

Once the returned merchandise is received and inspected, we will notify you of the status of your refund:

• Refund Approval: If eligible, the refund will be refunded to the original payment method within 3-5 business days.
• Refund Rejection: If the product does not meet the return criteria, no refund can be made. In this case, we can assist in shipping the product back at the customer's expense.

Exchange Policy

We do not currently offer direct exchanges. If you need to exchange an item, please return it for a refund and place a new order.

Damaged or defective merchandise

If you receive damaged or defective merchandise, please contact us immediately with photos and a description of the problem. We will assist with a replacement or full refund, depending on the circumstances.

Contact Us

If you have questions or need assistance regarding our return policy, please contact:

• Email : ecom.evpad@gmail.com​​
• WhatsApp: +60 1128311101

We are here to support you and ensure you are satisfied with your shopping experience.

Thank you for choosing EVPAD TV Box Official Store ! We value your support and strive to make your shopping process as smooth as possible.