Experiencing errors while using your EVPAD TV Box can be frustrating, but don't worry! We've compiled common error codes and simple solutions to help you resolve the issues with ease.
1. Error code -203 , followed by code -105
Solution:
Simply exit the HX Live app and re-enter it, the issue will be resolved and your TV box will be back to normal.
2. Error code 708
Solution:
- If your TV box is a 10P, 10S, 11P or 11S model, please delete the Venus Video app and then open a browser to visit http://6868jx.com to download Venus Video SG .
- If your TV box is 5P, 5S, 5MAX, 6P or 6S, please delete the HX Live or Venus Live app and then visit http://6868jx.com to download Venus Live RH .
For devices below Gen 5, delete the HX Live and HX VOD applications, visit http://6868hx.com, and re-download both applications and they should work fine.
3. Error code 110
Solution:
This error usually occurs on 11P or 11S models. If you encounter this problem, please contact your seller or use WhatsApp number +60 1128311101 for help.
4. Live channel buffering
Solution:
Make sure your internet connection is stable and strong. Try restarting your device or checking your Wi-Fi signal. If the problem persists, it is recommended to contact your internet service provider for further assistance.
5. Stuck on the EVPAD logo page
Solution:
Follow the solutions for error code 708. Reset your TV Box or follow the instructions provided to fix it.
6. Error code 116
Solution:
Please contact WhatsApp number +60 1128311101 and send a photo of the bottom of your TV Box and your email address. They will send the necessary firmware and an operation video of flashing the firmware. Please make sure to download these files within 24 hours as they will expire after this time period.
7. Application compatibility issues
Solution:
Make sure you download the right app for your device model. For example, if your TV box is Gen 5 or below, you cannot download Venus Video, Venus V10, or Venus V11. You can only download apps for your device model, such as HX Live, HX VOD, and HX Playback.
When to Contact Customer Support
If the above solutions haven't solved your problem, then you should contact customer support. Contact your TV box's customer support team (contact details can usually be found on the device). Provide them with the error code, any troubleshooting steps you've tried, and a detailed description of the problem. They will guide you through more advanced resolution steps or suggest if a repair is needed.
in conclusion
These are just some of the common error codes and solutions to help you troubleshoot and resolve issues with your EVPAD TV Box. Regular updates, proper maintenance, and a stable internet connection are essential to ensure a smooth viewing experience. If the issue persists, feel free to contact customer support for further assistance.
